Unify orders, shipments, and inventory signals—exception-first workflows so planners spend time on what missed the plan, not refreshing spreadsheets.

See delays before they become stockouts—with playbooks your teams actually run

We integrate ERP, TMS, WMS, and carrier events into a canonical timeline. Planners get prioritized exceptions, suggested actions, and collaboration around each shipment or order line—not another dashboard of green KPIs. Designed for ops reality: partial shipments, multi-leg routes, and supplier reliability scores that update when behavior changes—not static vendor tiers from last year’s RFP.

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Supply Chain Control Tower & Exception Management

01 // THE MANDATE

Unify orders, shipments, and inventory signals—exception-first workflows so planners spend time on what missed the plan, not refreshing spreadsheets.

We integrate ERP, TMS, WMS, and carrier events into a canonical timeline. Planners get prioritized exceptions, suggested actions, and collaboration around each shipment or order line—not another dashboard of green KPIs.

Designed for ops reality: partial shipments, multi-leg routes, and supplier reliability scores that update when behavior changes—not static vendor tiers from last year’s RFP.

02 // ENGINEERING

Development process

Structured phases—from discovery to launch—with clear ownership and handoff points.

Process mapping (weeks 1–4)

We shadow planners and trace how exceptions are resolved today—email chains, tribal knowledge, and escalation paths. Target state defines SLAs and ownership.

Data foundation (weeks 3–10)

Connectors and canonical schema; data quality monitors on missing events and duplicate IDs. Historical backfill for trend baselines.

Exception engine (weeks 8–14)

Rule builder, prioritization, and notification routing. Pilot with one region or product family before global rollout.

Adoption & tuning (weeks 12–18)

Training, playbook library in-app, and feedback loop to refine thresholds. Change management for suppliers where needed.

Run

Continuous improvement sprints; seasonal peak readiness reviews.

03 // CAPABILITIES

Core Capability Matrix

The building blocks of your solution

Ingestion

EDI 940/945/856, API carriers, and batch ERP extracts with reconciliation checks.

Canonical model

order → shipment → stop → event with tolerances for clock skew.

Exception rules

configurable thresholds by lane, customer priority, and material criticality.

Collaboration

comments, @mentions, and task handoffs tied to each exception.

What-if

ETA shifts when alternate routes or suppliers are selected.

Supplier scorecards

on-time, fill rate, and quality signals with drill-down.

Executive views

lane health, backlog risk, and cash tied up in transit.

Capability 8

Mobile-friendly views for warehouse and field supervisors.

04 // DELIVERY LIFECYCLE

The strategic roadmap

Milestones and checkpoints—each phase has a clear outcome before the next begins.

Milestone 01Delivery

Weeks 1–4: Current-state workshops, integration inventory, MVP exception set agreed.

Milestone 02Delivery

Weeks 5–10: Core integrations live; canonical timeline for pilot SKU/lane set.

Milestone 03Delivery

Weeks 9–15: Exception playbooks, collaboration, mobile views; UAT with planners.

Milestone 04Delivery

Weeks 14–20: Phased rollout by site; hypercare; KPI review vs baseline.

Milestone 05Delivery

Ongoing: New carriers, new plants, and rule tuning as mix changes.

05 // PRODUCT SCOPING

Choosing your path

Two engagement models—start lean and iterate, or commit to a full platform build from day one.

MVP

Speed & essentialism

Phase 1
MVP: one region, top carriers, PO→shipment→delivery visibility, 10–15 exception types, email/Slack alerts, and CSV exports. Excludes full supplier portal, advanced optimization, and global multi-ERP harmonization. Proves ROI on exception time saved before enterprise funding.
Recommended

Full product

Enterprise maturity

All-in
Full tower: multi-ERP canonicalization, supplier collaboration portal, inventory optimization hooks, control tower command center for execs, and 24/7 monitoring for critical lanes.

06 // PARTNERSHIP

Why work together

A single accountable partner across strategy, build, and go-live—not a revolving door of vendors.

John Hambardzumian
Direct collaboration

End-to-end ownership: discovery, architecture, implementation, and launch—with clear communication and production-grade engineering.

  • Discovery & alignment
  • Systems that scale
  • Implementation depth
  • Clear comms

07 // CLARITY

Frequently asked

We start with reconciliation and quality gates: you see coverage % and known gaps before trusting alerts. Exceptions can flag data issues, not only logistics issues.

Ready to start?

Tell me about your product goals and timeline—I'll respond with a clear path forward.