Forms, identity-verified requests, and transparent case status—so residents get answers without visiting an office, and agencies meet accessibility and records rules by design.
Digital government that feels accountable—clear status, clear deadlines, clear audit trail
We unify intake channels (web, kiosk, contact center) into one case record with workflow engines agencies can evolve. Identity assurance steps match program risk: light for informational requests, stronger for benefits that move money. Accessibility, language, and records retention are not late-phase tickets—they shape form design, PDF outputs, and archival from the first sprint.
01 // THE MANDATE
Forms, identity-verified requests, and transparent case status—so residents get answers without visiting an office, and agencies meet accessibility and records rules by design.
We unify intake channels (web, kiosk, contact center) into one case record with workflow engines agencies can evolve. Identity assurance steps match program risk: light for informational requests, stronger for benefits that move money.
Accessibility, language, and records retention are not late-phase tickets—they shape form design, PDF outputs, and archival from the first sprint.
02 // ENGINEERING
Development process
Structured phases—from discovery to launch—with clear ownership and handoff points.
Service design (weeks 1–4)
Intake & case core (weeks 3–12)
Identity & payments (weeks 8–16)
Compliance & launch (weeks 14–22)
Operate
03 // CAPABILITIES
Core Capability Matrix
The building blocks of your solution
Form builder
reusable fields, validation rules, and conditional logic with accessibility review gates.
Identity
stepped verification (knowledge-based, document upload, in-person fallback workflows).
Case workflow
SLA timers, reassignment, supervisor escalation, and bulk actions for spikes.
Communications
templated email/SMS with consent and unsubscribe where applicable.
Payments
fees, permits, and utility bills with gateway reconciliation to GL.
Document management
retention schedules, legal holds, and redaction tools for FOIA-like requests.
Analytics
funnel drop-offs, SLA compliance, and channel mix—privacy preserving by design.
Integrations
mainframe/ERP bridges via secure APIs or message queues with audit logs.
04 // DELIVERY LIFECYCLE
The strategic roadmap
Milestones and checkpoints—each phase has a clear outcome before the next begins.
Weeks 1–4: Charter, stakeholder map, pilot services locked.
Weeks 5–10: Forms + case system internal; contact center pilot.
Weeks 9–16: Public beta; identity/payment paths; SLA dashboards.
Weeks 15–22: GA criteria; training complete; parallel run ended.
Ongoing: New programs onboarded; continuous UX improvements; legislative change tracking.
05 // PRODUCT SCOPING
Choosing your path
Two engagement models—start lean and iterate, or commit to a full platform build from day one.
MVP
Speed & essentialism
Full product
Enterprise maturity
06 // PARTNERSHIP
Why work together
A single accountable partner across strategy, build, and go-live—not a revolving door of vendors.
End-to-end ownership: discovery, architecture, implementation, and launch—with clear communication and production-grade engineering.
- Discovery & alignment
- Systems that scale
- Implementation depth
- Clear comms
07 // CLARITY
Frequently asked
Inclusive user testing with assistive tech; plain-language content; kiosk/offline pathways where digital divide persists—metrics track who succeeds by channel.
08 // MORE SOLUTIONS
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